Bonsai Middle East Plants Trading LLC is a Dubai based Company involved in the importing and selling of live bonsai trees.
A number of services are offered,
Tree Recovery from neglect or 'bug' infestation. It should be noted that all trees (bonsai) purchased from us are in a prime healthy
and bug-free condition. Depending on the circumstances, a fee will be charged for the service, this will range from 50/- AED upwards. The customer will be advised of the fee beforehand. As with life, no guarantees can be made as to the tree's recovery, but...if
the tree is obviously beyond recovery, the tree will not be accepted.
Tree Retrurns will
only be accepted within a period of 48 hours from the time of purchase and a refund will only be given if the tree and pot are in the same condition as when purchased. This is at the sole discretion of Robert Macnair. Trees purchased, that
may still be under development, awaiting re-styling or re-potting at an appropriate time, payment is non-refundable under any circumstances.
Export/Shipping of bonsai outside of the UAE is not undertaken by Bonsai Middle East Plants Trading LLC. We will of course undertake the secure and correct packaging and crating
the tree(s) on behalf of the customer. The relevant documentation (if required) relating to the freight (sea or air) and local (country of departure and arrival) is the sole responsibility of the customer. No refunds of any kind will be offered against
payments received by Bonsai Middle East Plants Trading LLC for any goods or services provided with regards to the above. Should the customer meet with unforeseen circumstances related to the Export/Shipping of any item(s) purchased or ordered from Bonsai Middle
East Plants Trading LLC, the above conditions apply.
Trimming, Pruning, Re-potting/root trimming are charged as per size and quality of the tree.
A standard tree, with a pot size of 20cms to 40 cms will typically cost 150/- AED, larger trees with pot size of 45 cms and above will attract a charge of 300/- AED.
Care is a very popular service. Your tree(s) can be left with us for any length of time, initial charge is 35/- AED per tree per week, payable at drop-off time, additional/extended stays is payable upon collection at the rate of 35/- per
week. If trees are not collected within 12 months and there has been no communication from the owner/customer, we reserve the right dispose of the tree in whichever manner we choose.